The foundation of a successful user experience is organization. More specifically, we can credit the base of UX successes to well-thought-out information architectures. Information architectures are popularly laid out using site maps, which aid in the creation of fluid navigation systems. This technique is one that can be used when creating websites, applications, and any other type of interface. Some site map examples can be seen here.
Users anticipate the content they are looking for will be attained easily and quickly. Then, they are on to their next task. Designers are aware that it takes practically no time at all for users to form an opinion on a website or app. In fact, a study reported by conversationxl.com states that it takes only one half of a second for users to form their opinions and 94% of what shapes that opinion is design related. That includes “complex” or “lack of navigation aids,” (i.e. poor information architecture).
To avoid your users from clicking the back button I highly suggest organizing your work with a site map. This task may be slightly tedious depending on how large of a project you are working on. However, it will allow you to easily move your plans around before any real work takes place. An overview of your interface will give you insight into where there is duplicative information or to where there is information that is hidden for potential users. This is the largest benefit of site mapping; the opportunity for flexibility.
Another benefit to creating a sitemap is being able to easily take a load of heavy information and skinnying it down to a simplified pathway in a high-level manner. Again, this gives you the option to be flexible and move your content around before any coding takes place. As time goes on your interface will continue to grow, so taking your time making a streamlined map will give you the best outcomes for present and future usage.
It is important to note that site mapping is not only important in the primary stage of project development, but also throughout its lifespan. As stated previously, content will more likely than not continue to be added to your interface over time. When that time comes it will be a convenience to have your site map handy. This will allow you to take it out when necessary and assess what the best location for additional content is instead of haphazard uploading.
Overall, site mapping will bring convenience to your designing. It will save you time and present you with a visual of your, otherwise, invisible interface navigation. This is a gift that will continue to give throughout the life of your digital domain.
Samantha Mantiglia 